Refund policy
Return Policy
Last Updated: 2024/12/17
At Sohum, we value our customers and aim to provide a smooth shopping experience. If you're not completely satisfied with your purchase, we’re happy to assist you.
Refunds
- Refunds are accepted within 7 days of purchase.
- To qualify for a refund, items must:
- Be unused, in their original condition, and include all original packaging.
- Include proof of purchase (order confirmation or receipt).
- Shipping costs are non-refundable.
No Exchanges
Please note that we do not offer exchanges at this time. If you need a different item, kindly return the original product for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, we sincerely apologize:
- Contact us at sohumholisticliving@gmail.com within 48 hours of delivery.
- Provide clear photos of the damaged item and packaging.
- We will arrange a refund at no extra cost.
Return Process
- Contact Us: Email us at sohumholisticliving@gmail.com with your order details and reason for return.
-
Ship the Item: Once your return is approved, securely package and ship the item to the address provided.
- Customers are responsible for return shipping costs.
- Refund Confirmation: After we receive and inspect the returned item, we will notify you of the refund status. Approved refunds will be processed to your original payment method within 5-10 business days.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank or card provider.
- Contact us at sohumholisticliving@gmail.com for assistance.
Contact Us
If you have any questions about our return policy, please reach out: